Returns :
The buyer is entitled to replace or retrieve any product purchased from the pharmacy medical store if it requests replacement or recovery within 3 days of receiving the order in any of the following cases:
If the product is received in combination, corrupt or otherwise in its proper condition prior to purchase.
So he got a product other than the one he ordered from the store.
If the product differs in description or quantity from what is mentioned in the store.
However, if the product does not apply to it in any of the preceding cases, the buyer is not entitled to recover or replace it because of the nature of our products offered to the store as they are affected by inappropriate storage conditions and in the interest of public health.
As far as medicines are concerned, they cannot be recovered for the sake of public health, so it must be confirmed before receiving that what you have requested is exactly what you want.
Our policy lasts 48 hours. If 48 Hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
The buyer is entitled to replace or retrieve any product purchased from the pharmacy medical store if it requests replacement or recovery within 3 days of receiving the order in any of the following cases:
If the product is received in combination, corrupt or otherwise in its proper condition prior to purchase.
So he got a product other than the one he ordered from the store.
If the product differs in description or quantity from what is mentioned in the store.
However, if the product does not apply to it in any of the preceding cases, the buyer is not entitled to recover or replace it because of the nature of our products offered to the store as they are affected by inappropriate storage conditions and in the interest of public health.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Some health and personal care items
Temperature sensitive items ( less than 8c required for storage )
To complete your return, we require a receipt or proof of purchase.
Re-entry or replacement takes place within 14 days of the date of the bill.
The buyback or replacement is done by showing the purchase bill or the Boone computer for the purchase from the same sales branch.
The pharmacy barcode sticking on every pack of medicine must be preserved.
All medicines and preparations must be in a sound external and internal condition that allows for resale.
In order to maintain the quality of the medicine and to ensure the health of the patient, refrigerator medicines are kept from 2 to 8, are not replaced or rested and are not subject to previous provisions.
Drugs spent to insurance customers and contracts are not replaced or refilled.
Please keep the bill in the event of replacement or refund within 14 days
Refrigerator medications are neither returned nor replaced
There are certain situations where only partial refunds are granted
(if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 48 Hours after delivery Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@dawapharmacy.ae
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: ( Contact me first at info@dawapharmacy.ae
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75 AED, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
